Privacy Policy
How Black Arches Pest Control collects, uses, shares, and protects your information — and the privacy rights you have.
Last updated: July 24, 2026
The short version
Black Arches Pest Control LLC ("Black Arches Pest Control," "we," "us") collects the contact and property information you give us so we can quote and perform pest control services, plus basic website usage data. We do not sell your personal information. We share it only with service providers who help us operate (such as scheduling, payments, and analytics). You can opt out of marketing texts and emails at any time, and depending on your state you have rights to access or delete your data. Questions? Email info@blackarchespest.com.
This Privacy Policy describes how Black Arches Pest Control LLC, doing business as Black Arches Pest Control, collects, uses, discloses, and safeguards information when you visit blackarchespest.com, contact us, request a quote, or use our services. By using our website or services, you agree to this Policy.
1. Information We Collect
We collect the following categories of information:
- Identifiers & contact data — name, email address, phone number, mailing/service address, and property details you provide.
- Service data — service history, treatment notes, scheduling, and related correspondence.
- Payment information — billing details processed by our payment processor; we do not store full card numbers on our servers.
- Communications — messages, form submissions, call records or recordings, and text messages you exchange with us.
- Usage & device data — IP address, browser and device type, pages viewed, and referring URLs, collected automatically via cookies and analytics tools.
2. Sources of Information
We collect information directly from you (forms, calls, texts, and in-person service), automatically through our website and analytics, and occasionally from service providers such as advertising and mapping platforms.
3. How We Use Your Information
- Provide, schedule, and complete pest control services and quotes;
- Process payments and send invoices and receipts;
- Send service reminders, arrival notifications, and follow-ups;
- Respond to inquiries and provide customer support;
- Improve our website, services, and marketing;
- Comply with legal obligations and enforce our agreements.
4. How We Share Information — and Our "Do Not Sell" Statement
We disclose information only to service providers who perform functions on our behalf — including scheduling/CRM software, payment processors, communication and call/text providers, website hosting, and analytics/advertising platforms — under agreements that require them to protect it. We may also disclose information to comply with law, respond to legal process, or protect our rights and safety.
Black Arches Pest Control does not sell your personal information, and does not "share" it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA). Use of standard analytics and advertising cookies may be considered a "sale"/"share" under some interpretations; you can opt out using the controls in Section 7 and your browser's Global Privacy Control (GPC).
5. Text Messaging (SMS) & Consent
If you provide your mobile number and opt in, we may text you about appointments, arrival times (ETAs), service updates, and quotes. By opting in you consent to receive these messages, which may be sent using an automated system.
- Message frequency varies based on your service activity.
- Message and data rates may apply.
- Reply STOP to opt out at any time, or HELP for help.
- Carriers are not liable for delayed or undelivered messages. Consent to texts is not a condition of purchasing any service.
Mobile opt-in data and consent are not shared with third parties for their marketing. Our messaging complies with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC requirements.
7. Your Privacy Rights
Depending on your state of residence, you may have some or all of the following rights regarding your personal information:
- The right to know/access the personal information we hold about you;
- The right to request correction of inaccurate information;
- The right to request deletion of your personal information;
- The right to opt out of any "sale"/"share" or targeted advertising;
- The right to opt out of marketing emails and texts;
- The right not to be discriminated against for exercising these rights.
Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may exercise the rights granted by their state. To submit a request, email info@blackarchespest.com or call (435) 222-2166. We will verify your identity before fulfilling a request and respond within the time required by law. You may use an authorized agent where permitted.
8. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child has provided us information, contact us and we will delete it.
9. Data Retention
We retain personal information for as long as needed to provide services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may link to third-party sites we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
12. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Categories of personal information we collect. Through this website, Black Arches Pest Control LLC collects: identifiers and internet activity collected by analytics tools our website may use (such as cookie identifiers, IP address, device/browser information, and pages viewed); and contact information you submit through our forms (such as name, email address, phone number, and service details).
"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.
Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.
How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the "Do Not Sell or Share My Personal Information" link in the footer of every page, which brings you to this section), and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.
Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact Black Arches Pest Control LLC at (435) 222-2166 or info@blackarchespest.com. We will verify your request and respond within the timelines required by law.
Last updated: July 6, 2026.
13. Contact Us
For privacy questions or to exercise your rights:
Black Arches Pest Control LLC
76 E Center St, Heber City, UT 84032
Email: info@blackarchespest.com
Phone: (435) 222-2166
This Privacy Policy is provided for general informational purposes and reflects our current practices. We recommend reviewing it periodically. For questions about state-specific obligations, Black Arches Pest Control may wish to consult its own legal counsel.